سياسة الخصوصية

Last updated: August 8, 2026

“Lamayouz Address General Trading” respects your privacy, and is committed to processing your personal data in accordance with the laws in force in the United Arab Emirates. This policy explains what data we collect, how we use, share and protect it, and your rights in relation to it.

1. Controller of data and means of communication

Legal name: To excel as a title for general trade (LTMYZ ONWAN GENERAL TRADING)
Address: Abu Dhabi, United Arab Emirates
Location: ltmyzonwan.ae
Mail: support@ltmyzonwan.ae
Phone/WhatsApp: +971 52 630 2868

2. Data we collect

Identity and contact data, such as name, email, and phone number.
The shipping and billing addresses and location data you provide to complete the delivery.
Order data, products, amounts, payment and return status.
Account data, such as username, encrypted password, and preferences.
The content of your inquiries, complaints and customer service communications.
Technical data, such as your IP address, device type, browser, the pages you visit and cookie identifiers.

We do not store full card numbers or CVV security code on our servers; This data is processed directly with our authorized payment providers.

3. How we use your data

Order processing, payment, shipping, returns, refunds and after-sales service.
Create an account, manage it, and communicate order status.
Check security and prevent fraud and abuse.
Providing support and responding to inquiries and complaints.
Improving the site and products and measuring performance.
Sending marketing with explicit consent, with the ability to opt out.
Comply with legal, accounting, tax obligations and regulatory requests.

4. Legal basis for processing

We process data as necessary for the performance of a purchase contract, to comply with a legal obligation, to fulfill legitimate interests such as site security and service improvement, or based on your consent where it is required, such as for certain non-essential marketing messages and cookies.

5. Data sharing

We do not sell your personal data. We may share the minimum amount necessary with:

Payment providers, banks and installment services, to implement the transaction and prevent fraud.
Shipping and delivery companies, to deliver the order.
Hosting, security, support, mail and analytics providers, when used.
Consultants and governmental or judicial bodies when required by law.

Service providers are obligated to use data for the specified purpose and provide appropriate protection for it.

6. International transfer

Some service providers may process data outside the UAE. When this happens, we take reasonable measures and appropriate contractual safeguards to protect it in accordance with applicable legal requirements.

7. Data Retention

We retain data for the period necessary to carry out the stated purposes, fulfill legal and accounting requirements, and resolve disputes. Data is deleted or anonymized when it is no longer needed, unless it is legally required to retain it for a longer period.

8. Cookies

We use necessary cookies to operate login, basket, payment and security. Depending on your site settings and your consent, we may use cookies for performance, analytics, personalization, and marketing. You can control it through your browser settings or the available consent tool, knowing that disabling the necessary ones may prevent some website functions.

9. Data security

We implement reasonable technical and organizational measures, such as HTTPS encrypted communication, access control, password encryption, and security monitoring. However, no electronic method is 100% secure.

10. Your rights

Subject to applicable law, you may have the right to request access to, rectification or deletion of your data, to restrict or object to processing, to withdraw consent, or to obtain a transferable copy where applicable. To exercise your right, write to us at support@ltmyzonwan.ae. We may request information to verify identity, and we respond within the legal period.

11. Marketing

We only send electronic marketing messages in accordance with legal requirements. You can unsubscribe at any time from the link in the message or by writing to us, without affecting the necessary order and service messages.

12. Children's privacy

The store is not directed to children who do not have the legal capacity to purchase. We do not knowingly collect a child's data without the required authorization. If you believe a child has incorrectly provided data to us, contact us to have it deleted.

13. External links

The Site may include links or services to third parties. Your data is subject to their policies, and we recommend that you review them before providing them with information.