Last updated: August 8, 2026

This policy describes the shipping, delivery, cancellation, returns, exchange and refund terms for orders placed via ltmyzonwan.ae.

1. Merchant data

Ltmyzonwan General Trading
Abu Dhabi, United Arab Emirates
Mail: support@ltmyzonwan.ae
Phone/WhatsApp: +971 52 630 2868

2. Delivery areas and duration

  • Abu Dhabi and Dubai: Usually within 1-3 business days.
  • The rest of the emirates of the country: Usually within 2-5 business days.
  • Gulf Cooperation Council countries: Usually within 3-7 business days.
  • International shipping, when available: Usually within 5-12 business days.

Durations are estimates and begin after order and payment are confirmed, and may change due to product availability, address, shipping company, customs, holidays, and circumstances beyond control.

3. Shipping fees

Actual shipping charges are clearly displayed in the shopping cart or checkout page before order confirmation, and are calculated based on destination, weight and delivery method. Original shipping charges are not refundable unless the return is due to a wrong, damaged or defective product from us, or otherwise required by law.

4. Tracking and delivery

We may send a tracking number when the shipment is delivered to the delivery company. Please provide correct address and phone number. The shipping company may make more than one delivery attempt; If delivery is not possible due to incorrect data or lack of response, the customer may bear the return shipping fee.

When you receive the order, please inspect the packaging. If it appears severely damaged, photograph it before opening it and keep the packaging to contact us.

5. Customs and taxes for international shipping

The customer is responsible for customs duties, taxes or clearance fees imposed by the destination country, unless the site states otherwise before purchasing.

6. Cancel the order

Cancellation can be requested before the order ships via mail or phone/WhatsApp. If the order has already shipped, the order will be processed according to the return conditions below. If we accept the cancellation after collecting the amount, it will be returned to the original payment method, and the bank may take additional time to reflect it.

7. Return period and eligibility

Eligible product may be returned or exchanged within 14 days from date of receipt, provided that:

  • Unused, in original condition and resaleable.
  • Inside the original packaging with stickers, accessories and accompanying gifts.
  • Attached is proof of purchase and order number.

Do not send the product back before getting return instructions from us.

8. Non-returnable products

Without prejudice to mandatory consumer rights, we do not normally accept:

  • Products used or damaged after receipt due to misuse.
  • Sanitary or personal products if their seal or packaging has been opened.
  • Customized or modified products according to the customer's request.
  • Coupons and digital products.
  • Final clearance products if stated prior to purchase are non-returnable.

These exclusions do not apply to a product that is defective, incorrect, or not as described by law.

9. Damaged, defective or wrong product

Notify us within 48 hours of receipt support@ltmyzonwan.ae, with the order number and clear pictures of the product and packaging. After checking, we arrange appropriate exchange or return and refund, and bear the return fee when the error or defect is on our end.

10. Return costs

  • Wrong, damaged or defective product: We bear the reasonable return cost after the order is approved.
  • Change of opinion or unwillingness: The customer bears the cost of the return, which is deducted, if applicable, from the refund amount after explaining it.

11. Steps to request a return or exchange

  1. Contact us, mention the order number, product, and reason, and attach pictures if there is damage or defect.
  2. Wait for approval, return instructions, and delivery address.
  3. Repackage the product safely with all contents.
  4. After it arrives and is inspected, we inform you whether the order is accepted or why it is rejected, and then we carry out the exchange or refund.

12. Method and duration of recovery

Accepted amounts will be returned to The original payment methodWe do not refund it to a different card or account. We usually process your refund within 5–14 business days after the product is received and inspected. The card company, bank, or installment provider may need additional time to show the amount or modify the installment plan.

If an approved refund does not arrive after the expected period, first contact your bank or payment provider and then send us the order number.

13. Payment upon receipt

When cash on delivery is available, its fees appear on the payment page before confirming the order. The amounts of orders paid in cash will be returned in the manner we agree with the customer after verification, in accordance with regulatory requirements. We may require advance payment for subsequent orders when receipt is repeatedly refused without legitimate reason.

14. Warranty

If the product is covered by a manufacturer's warranty, the warranty terms attached to it apply. This does not affect the rights legally established for the defective or non-conforming product.

15. Communication

To request a cancellation, return or proceed with a refund:
Mail: support@ltmyzonwan.ae
Phone/WhatsApp: +971 52 630 2868
Address: Excellence Address General Trading, Abu Dhabi, United Arab Emirates.